1. Purpose
   To establish a clear, consistent, and compliant internal procedure for managing Do Not Call (DNC) requests from individuals who no longer wish to receive promotional or sales calls from Author Reputation Press.
   
   
2. Scope
   This policy applies to all employees, contractors, and third-party vendors who engage in outbound telephone communication on behalf of ARPress. It includes telemarketing, sales calls, follow-up outreach, and customer service promotions.
   
   
3. Acceptable DNC Request Channels

A customer may request to be added to the ARPress DNC list through any of the following methods:

• • Email:
    Send a request to donotcall@authorreputationpress.com
  • Phone:
    Verbally requesting a representative NOT TO CALL again.
  • Mail:
    Written request addressed to:
    Author Reputation Press, LLC
    Attn: Do Not Call List
    45 Dan Road, Suite 15
    Canton, MA 02021
  • Web Contact Forms:
    Submitted via the official contact page on https://authorreputationpress.com/contact-us/

 

4. Information Required for DNC Request

To process a Do Not Call request, ARPress requires the following information:

• • Full name of the requester
  • Phone number(s) to be placed on the DNC list
  • Mailing address (optional but preferred for verification)
  • Email address (optional)
  • Date of the request

Incomplete requests will be acknowledged, and additional information will be requested for accurate processing.

 

5. Processing Timeline

• • ARPress will process and honor all valid DNC requests within 10 business days of receipt.
  • An internal confirmation email will be sent when the request is logged and completed (if an email address is available).

 

6. Internal DNC List Maintenance

• • The Marketing and Compliance Departments will maintain an up-to-date internal DNC list.
  • This list will be updated in the CRM system and synced across all outbound call systems.
  • Access to the DNC list is restricted to authorized personnel only.

 

7. Cross-Departmental Coordination

• • Sales and marketing teams are required to check the DNC list prior to any outbound call activity.
  • Any third-party vendors making calls on behalf of ARPress must sign an agreement to comply with ARPress’s DNC policy and use the most updated DNC list.

 

8. Exceptions

• • DNC status does not apply to transactional, contractual, or legally required calls (e.g., billing issues, royalty disbursement notices, customer service follow-ups where communication is expected).
  • These exceptions will be noted clearly in the customer’s CRM profile.

 

9. Reconfirmation

If the same customer later signs up again for services, submits new inquiries, or interacts with ARPress in a way that implies consent, ARPress may confirm whether the previous DNC request still applies before contacting.

 

10. Recordkeeping and Audit

All DNC requests, communication logs, and confirmation actions are retained for a period of 6 months to 1 year, depending on operational needs and data storage availability.

Due to storage limitations and to minimize financial and compliance exposure, Author Reputation Press reserves the right to securely dispose of DNC records once the applicable retention period has passed, provided such disposal is in accordance with privacy laws and internal data handling policies.

Quarterly audits will be conducted to ensure DNC compliance is being upheld across all departments and platforms.

 

11. Violations and Disciplinary Action

Failure by any individual or entity to follow the Do Not Call (DNC) process will result in disciplinary or corrective action. This applies not only to employees but also to vendors, contractors, partners, stakeholders, and any third parties operating on behalf of or in association with Author Reputation Press.

Disciplinary measures may include, but are not limited to:

• • Written warnings
  • Mandatory retraining
  • Temporary suspension from calling privileges or systems
  • Contract suspension or termination
  • Permanent disqualification from future engagements with Author Reputation Press

 

Continued disregard for DNC compliance may also result in legal consequences or reporting to regulatory authorities, depending on the severity of the breach.